Have you ever been in a supermarket queue with someone shouting in your general direction that there are plenty of empty self-service tills? I have. I was in one when I started to ponder what it might be like if the corporations governed us.
As I waited disobediently, I couldn’t help observe how the drive towards self-service affected the way the staff interacted with their customers. I understand the desire to reduce costs and that’s fair enough, so long as there’s a sufficiently level playing field for others to offer alternatives. Personally, I’d rather pay a little more and have some human contact, or even a little bit more than that and still have local independent shops.
Anyway, my thoughts meandered into the territory of the National Health Service. Would a similarly dehumanised health service be characterised by stressed and low paid staff shouting at queues of the sick? Shouts to cajole and point out that you can queue for an x-ray if you want, but there are plenty of self-service booths available and it’ll be a lot faster.
On the other hand, a loyalty scheme that gave the most frequent users the most reward points could be a winner.
Am I being unfair? Possibly.
Anyone for a self-service eye test or a do-it-yourself cancer diagnosis?
